In the unfortunate event, an item is damaged or goes missing, Spaceful has a claims process. To initiate this process, please complete the form submission below. *Note: the submission of a claim does not guarantee any payment or credit, it simply allows us to begin the claim process.*
Please click here to start your claim process.
In the case of a damaged item, you must initiate a claim within seven (7) days of delivery of the item(s) and provide any additional information requested by Spaceful in a timely manner to facilitate the claims process. The process generally takes about two to six weeks from the time we’ve collected all the information.
In the case of a missing item, Spaceful first undergoes an extensive search of our records to see if we can locate your items, and often will need your cooperation to do so. This process can take much longer, so our Customer Care Team will be available to you to provide estimated timelines and status updates as our investigation progresses.
In the case of property damage (damage to walls, handrails, floors, etc.), you must initiate a claim within two (2) days of the appointment when the damage occurred. If the total of your property damage claim exceeds $300, we will require two (2) repair estimates for consideration.
Regardless of the status of any claim, you are still responsible for paying all fees, even fees associated with an Item that is involved in a claim. You will not initiate a chargeback or make other attempts to recoup fees paid to Spaceful at any time. Your failure to pay any fees or your initiation of a chargeback process will be considered by Spaceful when determining the outcome of your claim.
Once we have made a determination on your claim, we will notify you and if necessary make arrangements to resolve your claim with a separate payment/credit to you. Submitting a claim, even a substantiated claim that results in a payment to you does not make you eligible for refunds of any fees paid, the forgiveness of any unpaid debts, nor credits toward future fees.